Tracking & Delivery


  • When will my order arrive?

Across the nation, we aim to deliver in 5-7 working days from the date of dispatch. While we do everything in our professional ability to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within these time frames, making these delivery times estimations. For exact times or further information, please contact us on Please consult our Click & Collect page for information on personal collection time frames and options.

  • When do we deliver?

Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week or place, please specify under Shipping & Handling in your Delivery Note/Special Instructions block. For personal collections, please consult our Click & Collection page.

  • Can you deliver after hours, or on weekends?

Our courier service is only available to make deliveries on weekdays between 08h00 and 17h00. If you are only available to receive delivery during the weekend, we may arrange for your order to be delivered on a Saturday at an additional fee. Please contact to arrange this special delivery service. Alternatively, you can collect your order personally at a time and date that suits you from one of our Click & Collect points.

  • Can you deliver on public holidays?

Unfortunately, this is not an option we currently offer.

  • How can I track my order?

Your will receive an invoice number upon payment. Once your order is dispatched from our boutique, you will receive a dispatch email informing you which courier it is with and a personal link to track your order.

  • My order was delivered to the wrong address

All deliveries are made to the address provided under Delivery Address. If an order has been dispatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at with the correct delivery address. We will re-deliver your order at a fee of R100.

  • Hygiene, shipping and COVID-19

Rest assured that we have implemented tried and tested measures to ensure your wine is delivered in a safe and hygienic manner. All our staff are trained and monitored to follow sanitising protocols including frequent hand washing, sanitising, mask wearing, and temperature checks. To further protect your safety, and those of our employees and suppliers, we recommend that you please indicate in the order notes if the order is for a self-isolation household, use your own pen to sign for deliveries, and wash your hands before and after receiving an order. If you have any concerns about hygiene and safety, please get in touch with us on

Payments & Pricing

  • What are your payment options?

You can pay using Payfast. You can also pay the full or partial amount using a voucher by entering the voucher code under Order Summary when completing your secure checkout.

  • Can I pay using a debit card?

If your debit card has a CVV number and an expiry date, and is a Visa or Mastercard, you may use it to pay for your order.

  • How do I pay using my credit card?

During secure checkout, under Choose Payment Method, select Credit Card as your payment option. Then you will be able to enter your credit card details in a completely safe and secure process. We use the strictest forms of encryption in our payment gateways, and no credit card details are stored on the website.

  • Are you struggling to make a payment?

Please contact us on if you are having payment issues.

  • Delivery costs

Delivery is charged at a tiered rate and is calculated based on the distance from our liquor boutique’s premises. Delivery charges are subject to change at any time.

  • Bulk orders

If we do not have all the stock available for large order of 48 bottles or more, please contact We are a small business, so please allow us at least 3 weeks of planning time in order for us to best assist you with bulk orders.

Gifting & Vouchers

  • Can I buy a gift voucher?

Yes! We offer gift vouchers that are redeemable online and instore. Search and select ‘Gift Card’ in our product catalogue. Once you have added the gift card to your cart and paid, we will email you with a gift voucher.

  • How do I redeem a voucher?

Enter your coupon code under your Order Summary in Secure Checkout. Instore, our liquor boutique manager will process vouchers—while you browse our latest treats.

  • How do I send my order as a gift?

Under Delivery Details, enter the intended recipient’s delivery details. Under Billing Address, enter your own details. There is also an option to include a handwritten message, which will classify your order as a gift.


  • How do I cancel my order if I have already paid?

If you have already paid for your order and have not yet received a shipping confirmation email notifying that your order has been dispatched, contact us at so we can arrange for your order to be cancelled. Following this, you will be refunded in full.

  • How do I cancel my order if it has already been dispatched?

Dispatched orders are in possession of the courier. Should you wish to cancel a dispatched order, it can be returned to our Click & Collect points for a set charge of R100. If you have already received the order, but wish to return it for whatever reason, there is also a set charge of R100. Alternatively, customers can personally return unopened orders to one of our Click & Collect points, after which refunds will be processed within 1-5 business days. The Refuel Station does not take responsibility for any late orders placed with us. Once the order has been returned to our premises, a refund will be processed. Please contact for more information.