- When will my order arrive?
Across the nation, we aim to deliver in 5-7 working days from the date of dispatch. While we do everything in our professional ability to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within these time frames, making these delivery times estimations. For exact times or further information, please contact us on firstname.lastname@example.org. Please consult our Click & Collect page for information on personal collection time frames and options.
Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week or place, please specify under Shipping & Handling in your Delivery Note/Special Instructions block. For personal collections, please consult our Click & Collection page.
- Can you deliver after hours, or on weekends?
Our courier service is only available to make deliveries on weekdays between 08h00 and 17h00. If you are only available to receive delivery during the weekend, we may arrange for your order to be delivered on a Saturday at an additional fee. Please contact email@example.com to arrange this special delivery service. Alternatively, you can collect your order personally at a time and date that suits you from one of our Click & Collect points.
- Can you deliver on public holidays?
Unfortunately, this is not an option we currently offer.
- How can I track my order?
Your will receive an invoice number upon payment. Once your order is dispatched from our boutique, you will receive a dispatch email informing you which courier it is with and a personal link to track your order.
- My order was delivered to the wrong address
All deliveries are made to the address provided under Delivery Address. If an order has been dispatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at firstname.lastname@example.org with the correct delivery address. We will re-deliver your order at a fee of R100.
- Hygiene, shipping and COVID-19
Rest assured that we have implemented tried and tested measures to ensure your wine is delivered in a safe and hygienic manner. All our staff are trained and monitored to follow sanitising protocols including frequent hand washing, sanitising, mask wearing, and temperature checks. To further protect your safety, and those of our employees and suppliers, we recommend that you please indicate in the order notes if the order is for a self-isolation household, use your own pen to sign for deliveries, and wash your hands before and after receiving an order. If you have any concerns about hygiene and safety, please get in touch with us on email@example.com